Delivery & Pick-up
Delivery
There are a few important things to keep in mind when returning a product you purchased.
- You are welcomed to ask us about postage by message.
- As the item is bulky and heavy, CONTACT NUMBER is required before the item is shipped. All buyers are kindly asked to provide us a valid contact no. to avoid any delays in delivery.
- Obtain signature if premises attended. Otherwise,item will be left with authority.
- Delivery is not available during weekend, holiday or after hours.
- We cannot provide exact delivery time.
- We, as the seller, are not directly liable for any loss and/or damages during delivery. If item is damaged while in transit, claim must be made within 48hrs of receiving the item.
Pick-up
There are a few important things to keep in mind when returning a product you purchased.
- Freight and package fee could be avoided by picking up from our WAREHOUSE IN UNIT 22, 14-26 AUDSLEY STREET, CLAYTON, VIC, 3168.
- For some items we may arrange to get stock from Third party storage first prior to allowing pick up. Therefore, please confirm with us if you need to make arrangement for pickup.
- Before you come and pick up, please print out and bring to us your “checkout” page showing the items you purchased as a proof statement as we will request that when you inquire about pick-up. We need to keep this statement with your signature on it as a reference/record.
