Return & Exchange
Pick-up
There are a few important things to keep in mind when returning a product you purchased.
- Freight and package fee could be avoided by picking up from our warehouse in unit 22, 14-26 Audsley st, Clayton, vic3168.
- For some items we may arrange to get stock from Third party storage first prior to allowing pick up. Therefore, please confirm with us if you need to make arrangement for pickup.
- Before you come and pick up, please print out and bring to us your “checkout” page showing the items you purchased as a proof statement as we will request that when you inquire about pick-up. We need to keep this statement with your signature on it as a reference/record.
Delivery
There are a few important things to keep in mind when returning a product you purchased.
- You are welcomed to ask us about postage by message.
- As the item is bulky and heavy, contact number is required before the item is shipped. All buyers are kindly asked to provide us a valid contact no. to avoid any delays in delivery.
- Obtain signature if premises attended. Otherwise,item will be left with authority.
- Delivery is not available during weekend, holiday or after hours.
- We cannot provide exact delivery time.
- We, as the seller, are not directly liable for any loss and/or damages during delivery. If item is damaged while in transit, claim must be made within 48hrs of receiving the item.
Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased.
- If you are not happy with your purchase, we are happy to offer you a refund or an exchange as long as the item has not been used, or damaged & returned within 7 days of receiving it.
- Unfortunately, we have to charge you 20% re-stocking fee if returned on good condition.
- We can’t grant a refund if the returned item is not in re-saleable condition.
- Please note that customer has to bear the incurred delivery cost for returning the item to us. We won’t accept C.O.D. returned package.
- Abuse of our return policy will not be tolerated. We reserve the right to refuse full refund for excessive returns by customers
Contact Us
- SUN STAR TEX PTY LTD
Address: Unit 22, 14-26 Audsley Street, Clayton, VIC3168
Hotline: 1300 616 990
Trading hours: Mon to Fri: 9am – 5pm
Weekends: Closed. Order via website/email
- Sales manager: Ben
Phone: 1300 616 990
Email: sale@sstcamping.com.au
Website: sstcamping.com.au
About Author
